Privacy Policy

L•D•B Sales, Lettings & Management take your privacy seriously, the business owners, managers and staff are informed of company, customer and client data retention and how it is properly handled. They understand that personal data protection is important and we have an appointed member of staff who can handle these queries or requests.

On this page you will find information regarding:

• What information is being collected

• How we get information

• How we use the information

• How long we have the information

• Access to your information and correction

• About Cookies

• Other websites

• Changes to our privacy policy

• How to contact us


What information is being collected

We only collect the relevant information required about you when you register with us or show an interest to find or let a property or buy or sell a property, or related service. This may include, name, address, telephone, email, current status, financial expectations, proof of identity, visas, employment contract.

How we get information

Information required to provide services for you can be collated when you telephone, email or come in the office and this information is stored securely with priority limited access. We may also receive contact and personal data about you from aggregators, third parties and sources such as:

Rightmove property search website.
Zoopla property group websites.
OnTheMarket property search portal.
Gumtree online classified ads.
SpareRoom flatshare website.
Companies House.
FCC Paragon referencing checks.

Website usage information (e.g. Google Analytics) is collected using cookies.

How we use the information

We collect information about you to process your request, manage your account and contact you by your preferred means directly regarding properties and/or services that are relevant to your enquiry.

We use information to provide the services requested and maintain records required under contract for those services rendered. We will not share your information for marketing purposes with any companies outside of L•D•B.

In processing your property enquiry, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

How long we have the information

We maintain personal data whilst you use our services (or whilst we provide services connected to you) and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to hold on to your personal data for longer, we take into consideration the potential risks in continuing to store your data against why we might need to keep it.


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send a request via email or write to us at 206 Fulham Palace Road, London W6 9PA.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct, update or remove information you think is inaccurate.

Cookies

Cookies are text files saved on your computer to collect standard internet log information and visitor activity information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies as well as remove existing cookies, however as a result some of our website features may not function.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, so if you click a link to another website you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you via email or write to us.